Wi-fi Help

Free Wi-Fi at McDonald’s® Canada

Your favourite McDonald's meal now comes with complimentary Wi-Fi – Powered by Bell. Get some work done, check email, and connect with friends ... all for free!

With free Wi-Fi at more than 1,000 participating restaurants across Canada, customers can access the Internet using their laptops or smart phones at no charge. So grab a McDonald's Premium Roast Brewed Coffee and log on ... it's just one more thing to love about McDonald's.

Here are some Free Wi-Fi FAQs

How do I connect?

You need a Wi-Fi (802.11b/g) enabled device. Most newer laptops have built-in Wi-Fi capabilities. Older versions may require a separate Wi-Fi card, which you can purchase at most large electronics retailers. Any chip or card that has been certified for compliance with the Wi-Fi wireless LAN standard (IEE 802.11b) can be used. More and more PDAs and cell phones, such as the iPhone, are Wi-Fi enabled. A manufacturer or service provider can help you identify these devices.

Connecting is simple: When in the McDonald's restaurant, just turn on your device, select “BELLWIFI@McDonalds” from the available wireless networks and open the Internet browser. You will be pointed to the splash page where you can connect and surf.

How much time do I get?

McDonald's offers unlimited free Wi-Fi.

Will my company's VPN work on McD Wi-Fi?

Most Virtual Private Network (VPN) software running on a notebook computer that is configured for DHCP is compatible. If your company allows remote access into the corporate network, then you may connect. If your company has a VPN, you should be able to run your VPN or secure tunneling client software. Bell Mobility/Canada provides fully routable/public IP addresses so that VPN connections should be seamless. Bell Mobility/Canada's network will support any VPN technology, which is Internet Protocol Version 4 (Ipv4) compliant (this information can be obtained from the user's IT department). Most VPNs will meet this requirement.

How fast is the wireless Wi-Fi service at McDonald's?

High-speed Internet access is up to 50 times faster than standard dial-up service. Data-transfer rates are up to 6 Mbps for wireless access. However, other factors can impact the actual speed of the Wi-Fi service, such as how many users are connected at the same time.

Does Bell Mobility/Canada use WEP encryption for its wireless network?

Bell Mobility/Canada does not enable WEP (Wired Equivalency Protection) on any of the wireless equipment used in their networks. Therefore, no special keys are required to use wireless Internet access. WEP encryption is not yet practical for a public access network, due in part to the absence of a standardized method for relaying encryption keys between different manufacturers' equipment. The system supports secure Virtual Private Network (VPN) access for optimum security. Bell Mobility/Canada & McDonald's also encourages its users to observe standard security practices, such as ensuring that computer hard drives are not shared.

What if I have problems connecting?

For Technical Support, please call 1-877-328-2123