Site Help

Technical Information for

Experiencing technical issues with this website?

We want to make sure that you get the most out of, so here you can learn which operating systems, browsers and plug in software we support.

BrowsersThe Browsers that McDonald’s® Canada currently supports are:

  • Microsoft Internet Explorer 6 and above

  • Safari 4.x on the Mac or above

  • Firefox 3 or above on the PC

  • Google Chrome

If you are using a test or 'BETA' version of a browser and encounter problems, please report this to the company that supports the browser so that they may incorporate changes into any subsequent or live versions of the browser.

Screen resolutionsOur site is designed for optimal use at 1024 x 768 screen resolution.

Website speedWe recognize that a fast site is important to you and we try to keep site speeds up to acceptable global standards.Please be aware that a number of factors can impact the speed of response, many of which will be outside our control. They include your connection speed, the performance of your Internet Service Provider, or even just the amount of traffic on the Internet at the time.

Plug-ins and helpersWhile plug-ins and helpers are not required for key functions on our site, we do assume that the majority of customers have:

  • Flash capability - usually installed with the browser

  • Adobe Acrobat Reader for .pdf files These plug-ins can be downloaded via the links below.

McDonald’s is not responsible for any issues associated with these plug-ins.

Get Macromedia Flash Player
Get Acrobat Reader